Refund policy
Returns & Refunds
We want you to be confident in what you order from Off Matte. If something arrives damaged, incorrect, or defective, contact us within 7 days of delivery and we’ll make it right.
Returns
Items may be returned within 14 days of delivery if they are:
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unworn
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unwashed
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unused
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in original condition with original packaging
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Exchanges
If you need a different size, contact us at support@offmattebrand.com. We cannot guarantee exchange inventory, but we will do our best to accommodate sizing exchanges when possible.
Preorder Items
Preorder items are made-to-order or produced in limited runs. Estimated ship dates are subject to change based on production timelines, manufacturing delays, or shipping carrier delays.
By placing a preorder, you acknowledge and accept that delivery timelines are estimates and not guaranteed ship dates.
Preorder cancellations may be requested within 24 hours of purchase. After that window, orders may already be committed to production and cannot be guaranteed for cancellation.
Non-Returnable Items
We do not accept returns for:
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worn items
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washed items
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damaged items caused by misuse
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final sale items
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gift cards
Refunds
Once your return is received and inspected, refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund.
Contact
For all return, exchange, or refund inquiries, contact: